Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary based on your location and the shipping method selected at checkout. We also offer free shipping for orders over a specific amount.
How long will delivery take?
Standard delivery usually takes 3-7 business days. Expedited shipping options are also available for faster delivery.
What exactly happens after ordering?
Once your order is placed, you will receive an email confirmation. We will begin processing your order immediately and provide tracking information once it ships.
Where can I view my sales receipt?
You can view and download your sales receipt from the "My Account" section under "Order History."
How do I add a gift receipt to an order?
At checkout, you can select the option to add a gift receipt, which excludes price details from the package.
How long do I have to return an order?
You have 30 days from the delivery date to return an item for a full refund, provided it meets our return policy conditions.
Payment Information
How is the recipient reimbursed?
The recipient will be reimbursed through the original payment method or can opt for store credit if preferred.
Can I be reimbursed through the original payment method?
Yes, refunds will be issued back to the original payment method used during the purchase.
Can the country receiving the shipment be different than the country of purchase?
No, orders must be shipped within the same country where the purchase was made.
How can I return an item?
To return an item, please initiate the return process through the "My Account" page or contact our customer service for assistance.
Will I receive the same product that I see in the picture?
Yes, the product you receive will match the images shown on our website, but minor variations may occur due to different monitor settings.
Will you restock items indicated as “out of stock?”
Yes, out-of-stock items are often restocked. You can sign up for notifications to be alerted when the product becomes available.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery costs depend on the shipping method selected. Free shipping may apply for orders above a certain amount.
How long will delivery take?
Delivery timelines vary by shipping method and destination, with options for standard or express delivery.
What exactly happens after ordering?
After placing your order, you’ll receive an email confirmation. We will process the order, and you’ll get a tracking link once it’s shipped.
How long does the delivery take and how much does it cost?
Standard delivery typically takes 3-7 business days. Costs are calculated at checkout based on your location and preferred shipping method.
Which browser is best to use the site?
For the best experience, we recommend using the latest version of Chrome, Firefox, Safari, or Edge.
How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email in the subscription box located at the bottom of our homepage.
